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There are many flexible work-from-home jobs available in online chat support. Companies such as Apple hire At Home Advisors to provide support to customers through a website chat application. This position pays hourly and doesn’t include benefits such as health insurance.
However, there are some companies that offer full-time chat support jobs with paid benefits. Read on to learn more about these positions and how much you can expect to earn per hour.
Common hourly rates
If you want to work from home but aren’t interested in talking on the phone or needing any experience, then a chat support job may be perfect for you. This is a type of remote customer service that is used by many companies worldwide. It involves engaging with customers via a live chat platform and providing them with the information they need. While this is a relatively new type of remote customer service, it is becoming increasingly popular as businesses realize that it can save them money while also increasing productivity.
Many chat jobs from home don’t require any previous customer service experience, but it is important to check the requirements before applying. Some positions will require a high school diploma and basic computer skills. Others will be more complex and require specific knowledge of certain products or services. However, most of these jobs offer good pay and opportunities to advance in your career.
Some companies hire remote chat agents as employees with benefits and a set schedule, while others hire independent contractors with flexible hours. In both cases, the hourly rate for online chat support jobs depends on the company, the number of customers served, and the skills of the individual. For example, a job at Best Buy will usually pay around $12 an hour, while the pay for a customer-facing job at Amazon may be as high as $15 an hour.
Besides chat jobs from home, there are also other types of remote jobs in the customer service industry. These include email assistance, social media engagement, and IT-related services. However, you must ensure that you follow local labour laws when working from home. Moreover, you should be comfortable with working at night and on weekends.
If you’re looking for a full-time chat job from home, then check out Convergys. This virtual call center has multiple openings for chat agent positions, and it pays its employees well. You can also apply to be a chat agent at Arise, which offers work from home chat support for several Fortune 500 clients.
In addition to chat jobs from home, you can find freelance chat jobs on platforms like Fiverr. These freelancer sites pay out based on the amount of work you do, and you can earn as much as $20 an hour. However, you’ll need to work hard and keep up with your deadlines if you want to make more money. Moreover, you’ll need to have excellent typing skills, perfect spelling and grammar, and a high-speed internet connection. You can find these jobs in a variety of industries, from fashion to food and beverage to IT.
Places that hire
- Accolade Support: This company hires independent customer service agents. They offer flexibility in choosing work hours. The job requires excellent customer service skills, an American accent, and a PC with Windows 7 to 10.
- Apple: The Apple At Home Advisor role involves answering questions and providing chat support to customers. Apple provides an iMac and headset for this role. Some experience with Apple products is helpful, but not required.
- Asurion: A phone insurance company that hires remote customer service agents to process claims and answer technical questions. The starting salary is $13.50 an hour.
- Amazon: Amazon employs remote Customer Service Associates, paying $15 an hour plus benefits. The role involves communicating with customers via phone, email, and chat.
- Arise: This company hires independent chat agents to provide real-time support and troubleshooting to customers.
- Concentrix: Concentrix builds a remote workforce for sales and customer support roles. Pay starts at $10 an hour. They provide both in-person and online training for free.
- The Chat Shop: This company hires Live Chat Agents to represent their customers worldwide. They require native English speakers with excellent grammar and typing skills. Agents typically work 20 to 40 hours a week from home.
- SiteStaff: SiteStaff provides chat services for businesses, hiring Chat Hosts who focus on providing personalized service to each customer. You need to be able to type at least 65 to 75 words per minute and have a strong grasp of punctuation, grammar, and spelling.
- LiveWorld: This company hires both full- and part-time remote customer service agents to provide customer service and marketing engagement. You should be fluent in both the language you’re supporting and English.
- Support.com: Support.com offers contact center opportunities, providing tech support services for clients by phone and chat. They offer paid training, tuition reimbursement, health insurance, and paid time off.
- Fancy Hands: Fancy Hands hires virtual assistants who can do various tasks, including online chat jobs. Pay for each task varies between $3 and $7 and can increase as you gain experience.
If you want to work from home and enjoy typing but aren’t interested in talking on the phone, online chat support may be for you. You can work for many different companies and make as much as $13.5 per hour in some cases. The company you work for will determine how much pay you receive, but in general, the more experience and skills you have, the higher your rate will be.
Concentrix is one company that hires remote chat support agents. They offer a competitive hourly rate for the job and provide fully-paid training and equipment packages. Other home-based jobs available with Concentrix include assisting customers with their online banking, navigating tax companies’ websites, and helping individuals schedule medical appointments. In addition, they offer a flexible schedule and an excellent opportunity for advancement.
Another option for those looking to do a chat support job from home is FlexJobs, which offers flexible customer service jobs in more than 50 categories. Its search function is especially helpful for finding flexible chat support jobs because you can filter by the types of projects you’re willing to do. The site also allows you to set your own rates for your services.
Moreover, you can find a chat support job at home by looking for jobs at sites like Presto Experts. This freelance marketplace has over 30k registered experts and often posts projects for freelancers and work from home chat support specialists. The company requires native-level English writing and speaking skills, and it prefers USA accents for its chat support specialists.
The online chat support job market is growing at a rapid pace and will continue to expand in the future. In fact, it is expected to grow by a whopping 30% in 2022. The reason behind this growth is that people are increasingly shopping online for their products and services.
In order to meet the growing demand for this type of job, several companies are offering chat support jobs from home. These jobs are typically part-time and are suitable for new entrants to the field of customer service. Some of these companies include Buffer, Arise Virtual Customer Experience Management, and Automattic (which manages WordPress sites, Tumblr accounts, and website plug-ins).
Some companies that offer chat support from home also offer other perks, including health insurance, vacation time, holiday retreats, and performance bonuses. These benefits can help employees stay motivated and dedicated to their work. Some of these companies also provide on-the-job training for their chat support specialists.
Other important details
Whether you’re looking for a full-time or part-time job, working from home doing chat support without having to talk to anyone on the phone is an excellent option. There are plenty of companies that hire remote customer service professionals, and you can find chat jobs in a wide variety of industries. You’ll need a quiet workspace and a good internet connection. It’s also important to have a solid typing speed and excellent written communication skills.
For example, Amazon hires chat agents in multiple countries to provide customer support for a range of products, including its own Amazon Echo. It’s a flexible job, and it pays well. But it requires a quiet place and a computer that’s hardwired to the internet (Wi-Fi is generally too unreliable for this type of work). Other companies that hire work-from-home chat support professionals include Drip, Apple at Home, and OutPlex. OutPlex is a great option for people who speak both English and Spanish, and the company has plenty of different types of chat support roles available.
Another good option is to use a search engine like Indeed or SimplyHired to look for chat support jobs that are offered by legitimate companies. Be sure to read the job description carefully, and only apply for jobs with a “Payment Verified” status. Most listings that don’t have this status are scams that will send you viruses or, worse, will never pay you for your work. You should also only work for clients who have a good track record and will treat you fairly. Finally, be sure to check the background of potential employers before applying for a work-from-home chat support job. Using a trusted service such as Trusted Hire can help you avoid scams and find legitimate work.
